CANCELLATION & REFUND POLICY

You may cancel your booking with us any time before your scheduled date and time of pickup. This may be done using the Tcab Mobile App / Website by logging with your registered credentials or by calling us anytime on the 24×7 Customer support email support@Tcab.co.in

1. What are terms and conditions if I cancel my One Way/Local Rental/Airport Transfer?

• if your booking is cancelled within 4 (four) hours of the scheduled pickup date and time, it shall be treated as a No-Show by the Customer. No refund shall be applicable in such cases and the entire Booking Amount/Advance shall be treated as Cancellation Charges.
• if your booking is cancelled prior to between 4 & 24 hours of the scheduled pickup date and time, a Cancellation Charge equivalent to 15% of the Booking Amount or the actual Advance amount received from the Customer, whichever is less, shall be applicable. The balance if any shall be returned as customer  account within 05 working days.

2. What are terms and conditions if I cancel my Taxi package/Tour Packages/Holiday Package/Round Trip/Wedding Car Rental/CharDham Yatra/Road Trp/Multi city trip/one-way?

• All the cancellation requests for the taxi package/tour package should be done via email support@tcab.co.in
• In case the tour/taxi package gets cancelled 30 or more days before the pickup date and time then 100% of the total amount will be refunded to the Customer’s  account (Credits) within 05 working  days.
• In case booking gets cancelled between 12 hr. days before the tour pickup date and time then 50% of the advance amount will be deducted and the rest will be returned to the Customer’s  account as  within 05 working days. In case booking gets cancelled between 10 hrs. before the tour pickup date and time then 75% of the advance amount will be deducted and the rest will be returned to the Customer’s account  within 05 working days,
• In case the Taxi package/Tour packages/holiday package gets cancelled between 16 to 30 days before the tour pickup date and time then 25% of the advance amount will be deducted and the rest will be returned to the Customer’s  account within 05 working days.
• In case booking gets cancelled between 1 to 48 hrs. before the Tour/Trip Packages pickup date and time then NO REFUND will be applicable. After Sharing driver/vendor details NO REFUND is applicable.

3. Can I cancel my booking in the middle of the journey?

• Yes, you can cancel your booking Trip the middle of the journey but you will need to pay the full booking amount to Tcab. If you don’t pay the estimated booking amount will I have to pay the full booking amount in such a case?

4. However, Tcab maintain a Zero Cancellation Policy and this Cancellation mount shall be credited to Customer’s  account,
5. If register customer does not inform to company regarding driver denial of the trip within 30 min. of the pickup time through his/her registered number ,it will consider as no show from customer end and no refund  Applicable.
6. If for any reason your driver/vendor takes too long to get to you then the cancellation charge will be waived in the event of a cancellation request made at your end.
7. If there is a No-show from your end, i.e. you are not at the pickup location and/or your assigned driver/vendor is unable to get in touch with you on your registered phone number on the scheduled pickup date and time, the driver/vendor shall wait for a reasonable period of half an hour from the scheduled Booking time and thereafter may treat the Booking as cancelled with no refund.
8. The onus shall be on the Customer to inform Tcab at least 24 hours before the time of pickup, for any delays or rescheduling of pickup date time and seek confirmation from Tcab about the availability of the car at such rescheduled time.
9. In case the assigned driver/vendor cancels the ride without showing any valid and reasonable reason at the last hour and the Tcab fails to arrange another cab in a reasonable time, you shall be entitled for the Tcab coins for the complete advance amount paid by you for the booking into your Account. This amount you can use anytime without expiry in future .

10, If your booking cancellation is done due to external unavoidable factors beyond control of human being such as epidemic, floods, fire, strikes, lockouts, terrorist acts, riot or similar forces or due to force majeure, your total advance payment will be refunded into your Account which can be used without expiry in future.
11. If your booking is Cancelled after you have been matched with your driver/vendor and taxi, it shall be treated as NO SHOW by customer. NO REFUND shall be applicable in such cases and entire booking /advance amount shall be treated as cancellation charges.
12. For booking cancellation, you need to cancel the booking from your end through your registered Email ID through Tcab customer account I’d, If face any issue please mail at support@tcab.co.in with all details.
13. No cancellation are entertained in any case for those product/services that Tcab sales team has obtained through online offline to through call on special occasions like Dussehra, Pongal, Diwali, Christmas, New Year, Holi, Wedding, Weekend, Char Dham Yatra occasions etc. These are limited occasion offers and therefore cancellation and refund are not possible.
14. Cab Charges can be increased in peak time or festival sessions due to shortage of cab availability, if the customer gives the confirmation on increase charges of the updated ticket and cancels the booking after getting Driver/Vendor cab details, the advance amount would not be refunded.
15. Tcab might change driver and Taxi/tempo traveler/ Luxury car details prior to boarding the taxi/luxury car/tempo traveler in case vehicle breakdown or other genuine reasons occur at Driver/Vendor end. No cancellation and refund request shall be entertained in such cases.
16. Tcab will not be responsible for any cancellation/delay of service in case of any natural calamity agitation strike, Road Jam, lockdown , construction work on road, heavy traffic. Hence NO REFUND would be made.
17. If you are eligible for refunds based on the cancellation and refund policy, then refund will be remitted back to you Account within 05 working days ,
18. All refunds if any will made through direct mode in customer Account.

19. 1t is mandatory for both actual customer and driver to submit complete fill and proper signed with date copy of duty slip at the end of the trip. Tcab Mobility will not entertain any kind of dispute pertaining to particular trip in absence of duty slip.

JURISDICTION
We are not party and not responsible for any kind of dispute related to vendor/driver and customer. However if required , the jurisdiction for any kind of dispute with Tcab would be Shivpuri district court only.