Term & Condition

Tcab Company only Provides a technology platform that connects intending travelers with cab/taxi/tempo-traveler /bus operators. it does not own any cab/taxi/tempo-traveler /bus.

DEFINITIONS

“Cap” as may be used in this document include all categories of transport vehicle like Sweden, hatchbacks, sport utility vehicle, multi utility vehicle and any other vehicle meant for transporting passenger.

“Cap Operators” means all the cap operators providing their vehicle along with their drivers.

TYPES OF CAB BOOKINGS FACILITATED BY TCAB

(A) Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, Tcab as a facilitator connects the User with the concerned cab operator.
(B) Car Rental (intracity and intercity): This enables User to book vehicles operated by cab operators having AITP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the cab/taxi operators.
(C) Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided for Gwalior Only.

ROLE OF TCAB AND LIMITATION OF LIABILITY

1. Tcab does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with many Cab Operators.
2. Tcab acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User.
3. If register customer does not inform to company regarding driver denial of the trip within 30 min of the pickup time through his/her registered number, it will consider as no show from customer end and no refund is applicable.
4. It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. Tcab gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.
5. Tcab shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User, the User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing accident, loss of life to the User.
6. Tcab will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator.
7. Tcab will assist in finding another solution for the situation. If the vendor has received any advance payment for the services that were not provided, the company will support in recovering that amount from the vendor.
8. Tcab shall not be held responsible for any loss or damage happened during the ride on account of the driver who is a third party agency. However, Tcab shall assist you in the entire reasonable manner to recover your loss or damage.
9. Tcab has the authority to keep the full payment made by you for the reservation if there is any inappropriate behavior towards the driver, whether it is physical, verbal, or mental.
10. Tcab also reserves the right jointly and/or severally with the driver to take any action against you as available as per the law applicable at the time of the incident.
11. All the customers are expected to follow a certain behavioral guidelines. No smoking or drinking during the trip is allowed. Sleeping on the front seat is not allowed. The driver should not be forced to over speed during the trip.
12. Customers should use seatbelt during trip Any request for change in trip itinerary should be directly communicated to the company and should not be negotiated directly with the driver.
13. If a customers suffers from any disability or illness or is undergoing any treatment for medical condition, it should be communicated to us with full details before booking via mail, phone or other suitable channel so that we can advise you regarding the suitability of your trip package.
14. In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, Tcab shall not provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.
15. Tcab does not take responsibility of any material or immaterial loss due to usage of Tcab & these losses shall not be subject to any compensation.
16. If you want to change Car type or want to increase trip duration or need some correction in itinerary, you shall inform Tcab well in advance and after confirmation by Tcab, you shall be provided the new booking ticket/estimated fare details.
17. if you want to decrease your trip duration, you will inform to Tcab in advance. however you will have to pay minimum estimated amount mentioned on your booking ticket.
18. Tcab shall not be responsible to refund and/or to provide voucher in any case where you give any money or goods to the Driver except as mentioned in the invoice. Tcab shall not be liable to pay any damages, if any, arises from any loss accrued to you.

Terms of Use
Welcome to Tcab Please note that if you choose to use this website you shall be bound to the terms and conditions that are mentioned here. You shall agree to comply with and be bound to the conditions of use as well as the privacy policy of the tcab.co.in website. If you disagree with any of the terms and conditions that have been mentioned we advise you to stop using this website or the services provided by this site.

Ownership:
‘Us’, ‘We’, Or ‘Tcab’ refers to ‘Website’ refers to www. Tcab.co.in

‘You’ refers to the user of this website.

Terms:

• The material on the web pages of this website is for your general information and is subject to change.
• We use cookies to monitor the usage patterns of our users. If you, the user agrees to allow the cookies to be used, your IP Address and Location will be stored by us to be used by third parties.
• We do not provide any warranty or guarantee as to the accuracy, performance, completeness or suitability of the information that has been offered on this website or its third party affiliates. You acknowledge that any or all information that has been given may contain inaccuracies. You will also absolve this website, its employees, its third party affiliates and their employees of any legal liability that the usage of this site may cause you; financially or otherwise.
• Your use of the information given on this website is as per your own risk and we will not be liable for it. It will be your responsibility to ensure that the information that is available through this website is relevant to your usage and requirements.
• The material on this website is licensed and owned by us. Any unauthorized reproduction of the design, layout, look, appearance or graphics is prohibited under copyright law.
• Any trademarks that are displayed on the website which are not the property of this site are duly acknowledged on this website.
• Any unauthorized use of this website will be liable to a fine of claim for damage and will be considered a criminal offence.
• There are links provided of third party websites. Those are beyond the scope of the terms and conditions or privacy policy of this website. We do not assume responsibility for the content on those sites. The links have been provided only for the convenience of our users.
• Any and all disputes that may arise out of your use of this website shall be governed by the laws of India.
• Specific offers that are mentioned on our website may have additional terms and conditions that the user will have to comply with before using.
• Please verify the opening & closing Time / KMS readings journey,
• Your Booking will not be confirmed from the company side until and unless you do the advance payment prior to the 6 hr. of the journey schedule.
• Upon receiving your request of the cab, the company may accept or reject your booking depending on the availability.
• The Company shall be entitled at any time without giving any reason or prior notice to terminate or cancel your booking.
• If your booking is cancelled after you have been matched with your driver and taxi, it shall be treated as NO SHOW by customer. NO REFUND shall be applicable in such cases and entire booking /advance amount shall be treated as cancellation charges.  NOTE: For Cancellation policy please visit https://tcab.co.in/cancellation-refund-policy/
• For booking cancellation, you need to cancel the booking from your end through your registered mobile no through Tcab customer account id. If face any issue Please call on customer support no 7999390115 or mail at support@Tcab.co.in before journey schedule.
• ZERO cancellation charges before 24 hrs. of Journey schedule, However 5% processing fee would be deducted & remaining amount would be refund.
• Toll tax, State tax to be paid by customer of both ways (As per actual), These are not included in booking amount.
• Driver May be delay due to traffic problem, unwanted thing.
• At the pick up time: You must check identification of the driver and confirm the license plate of your car at the start of the trip.
• Do not ride, If the vehicle and driver information do not match. we shall not be responsible or liable in any manner If you choose to ride in a vehicle that is not commercially licensed or ride with a driver other than the one that we have assigned to you.
• Tcab will not be responsible for any kind of trouble /misshaping done during the journey after driver and cab verification is done by the customer at the start of the journey.
• We only generate leads & responsible till the driver & customer match for the journey to be started. Tcab shall not be responsible for anything done after customer matches with the driver.
• Driver may ask for your identification.
• One Day Means a One Calendar day (From Midnight 12 to Midnight 12).
• Distance will Only Be Calculated from GARAGE to GARAGE.
• If Night Travels after 10 P.M to 6 A.M then Driver Night 250/- extra chargeable as Driver night , for Tempo-traveler 300/-
• Luggage to be carried; not more than (2 small or 1 big bag in compact, 4 small or 2 big bags in Sedan & 6 small bags or 3 big bags in SUV).
• If KM Exceeds then extra KMs will be charged as per norms.
• The driver will not allow any additional passengers or luggage beyond what is allowed in the category of vehicle stated in the reservation. Parking charges, Airport Entry fees or any other form of Entry fees are NOT INCLUDED in the booking ticket. The customer is responsible for all such additional charges incurred during the trip.
• When you book our Value or Economy services, we can only promise to provide a vehicle in a certain category but we cannot guarantee a specific model of vehicle. WE CANNOT GUARANTEE THE AVAILABILITY OF A SPECIFIC MODEL OR CONFIGURATION OF VEHICLE UNLESS YOU HAVE MADE RESERVATIONS AND PAID FOR A SC-MCE TYPE THAT GUARANTEES A SPECIFIC VEHICLE MODEL.
• After assign the driver and cab no amount will be refund (if duration is less than 4 hr ).
• AC will be closed in Hill Area.
• Driver will take time to fuel CNG vehicle & and that time duration would be included in journey hours.
• Driver will take care of his fooding & lodging.
• Base Fare includes Fuel charges, Taxi Rent charge, service charge and booking charge.
• Company can cancel your booking if unable to find cab for you at your scheduled time.
• Tcab does not take responsibility of any material or immaterial loss due to usage of Tcab & these losses shall not be subject to any compensation.
• Waiting charges @250hr. After 30 mins (Billed on hourly basis).
• Only one break of 30 mins will be allowed during the journey.
• If any extra pick up/drop will be chargeable @250
• It is humble request to customer please do not create the pressure for high speed.
• Balance amount needs to be paid to driver at the beginning of the journey.

We at Tcab, are always happy to help our customers and care for their safety. Hence, we wish to inform our every customer to be careful while making any payment.

Below mentioned are the points every customer needs to be alert about-

• While making any online payment, please verify the Account name; The name appearing on should be as ‘Tcab’. If a different name reflects, kindly refrain from making any payment,
  The transaction made by Debit/Credit cards shall take you to the payment getaway of Rozarpay, the name appearing on getaway page shall be of Tcab only.
• The details of our accounts are clearly mentioned on ‘Contact us’ page of our website, if you have any doubt about the same, feel free to visit our authorized website ( www.Tcab.co.in or Contact Us) contact us page and verify the details.
• Any transaction/payment made to the account having a different name and account details than that of Tcab, the company shall not deem that payment to be valid. Tcab shall not be responsible of any loss of money or fraud, the responsibility in such case shall solely be of the customer who has made the payment.
• After taking or availing service, No refund is considerable and applicable in any case.
• It is mandatory for both actual customer and driver to submit complete fill proper signed with date copy of duty slip at the end of the trip. Tcab Mobility will not entertain any kind of dispute pertaining to particular trip in absence of duty slip.

JURISDICTION
We are not party and not responsible for any kind of dispute related to vendor / driver and customer. However if required , the jurisdiction for any kind of dispute with Tcab would be Shivpuri district court only.
For any further help, feel free to mail us your query at support@tcab.co.in